Terms and Conditions
By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing your order.
General Information
Ekani offers handcrafted, made-to-order textiles, ensuring that each piece is unique and created specifically for you. By placing an order on our website, you agree to our production, shipping, and return policies outlined below.
Product Information
All of our products are handmade, and slight variations in color, pattern, or texture may occur. These variations are part of the artisanal process and should not be considered defects. There may be slight variations in the colours of the fabric in the image you may see on your own computer or phone to the colours of the actual products. This is due to varying electronic screens.
Orders and Payments
Als we are a made-to-order company, production begins once payment is received.
We accept various payment methods, including credit/debit cards and other online payment gateways as listed on the checkout page.
Prices listed on the website are exclusive of taxes.
Shipping Policy
Processing Time: All items are made to order. Please allow 7 business days for production before your order is shipped.
Shipping Time: Delivery timelines vary based on your location. Once dispatched, you will receive an email.
Shipping Costs: Shipping fees will be calculated at checkout and vary based on your location and the size of your order.
Returns & Exchanges
Due to custom and made-to-order nature of our products, we do not accept returns or exchanges. Each item is crafted specifically for you, and we encourage you to carefully review product details before making a purchase.
If your item arrives damaged or defective, please contact us within 48 hours of delivery at ekaniindia.official@gmail.com with photos and details. We will address the issue as quickly as possible.
Cancellations
We do not accept cancellations due to the custom and made-to-order nature of our products. Please reach out to +91-9849837832 with your order number for any queries.
Privacy Policy
We value your privacy and are committed to protecting your personal information. Any personal information collected during your interaction with our website will be used solely for processing your order and improving your shopping experience. For more details, please refer to our Privacy Policy [Link to Privacy Policy].